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The Designer Hype (TDH) is a curated luxury fashion access reselling platform offering authenticated international designer products, personalized shopping experiences, and premium concierge-style services for customers across India.
TDH facilitates access to luxury items sourced through a global network of independent sellers, vendors, boutiques, and partners, supported by expert authentication, styling guidance, and client services.
Yes. All products made available through TDH undergo a rigorous multi-step authentication process conducted by trained in-house specialists and, where applicable, supported by global third-party verification partners.
While TDH undertakes internal authentication checks and verification processes, the respective seller listing the product on the platform is also required to represent and warrant that the product is genuine and lawfully sourced, and must provide supporting authentication documentation or an undertaking, wherever available/applicable.
Only products that successfully pass all applicable authentication checks are approved for listing on the platform.
Returns or exchanges are permitted only in specific circumstances such as damaged, defective, incorrect items, or eligible size exchanges, subject to the conditions outlined in the Return & Exchange Policy.
Detailed return and exchange terms are communicated at the time of purchase and outlined in our Return & Exchange Policy.
Delivery timelines vary based on product availability, sourcing method, and delivery location:
In-stock items: Typically dispatched within 3 – 7 working days Pre-order or sourced items: Typically delivered within 30 – 40 working days.
Estimated delivery timelines are shared at checkout or during order confirmation. For more details, refer to the TDH Shipment Policy.
Currently, TDH ships within India.
For international delivery requests, customers may contact our support team for assistance on a case-by-case basis.
TDH follows a structured authentication process that may include:
● Expert physical inspection
● Material, stitching, and craftsmanship analysis
● Serial number and date-code verification
● Brand-specific quality and reference checks
Moreover, for all the products sourced through independent sellers or vendors, the respective seller
listing its product on the TDH platform is required to represent and warrant that the product is
genuine and lawfully sourced, and must provide supporting authentication documentation or an
undertaking, wherever available/applicable.
Only items that meet TDH’s internal authentication standards are approved for sale.
For select categories, TDH uses Entrupy’s AI-powered authentication technology as an additional
verification layer.
Entrupy analyzes microscopic and material-level product data to support authentication decisions
alongside TDH’s internal review process.
Nonetheless, Entrupy analysis forms one component of the authentication process and is used
alongside TDH’s internal verification methods.
For items above ₹1,50,000, Entrupy verification is complimentary.
For items below ₹1,50,000, Entrupy verification is available as an optional add-on at ₹2,500.
All products whether or not Entrupy verification is selected undergo TDH’s internal authentication process before being approved for sale.
TDH accepts all major credit and debit cards, UPI, net banking, and select wallet payments.
EMI options may be available on eligible transactions, subject to the terms and conditions of the
respective financial institutions.
Orders may be cancelled within 3 hours of placement or before the order is marked as “processed”
by the Company’s fulfilment team, whichever occurs earlier.
Orders involving sourcing, special requests, pre-orders, or customization may not be eligible for
cancellation once initiated.
If you receive an item that is damaged or incorrect, please contact our support team within 24–48
hours of delivery with clear photographs, video evidence, and relevant details.
TDH will review the request and coordinate with the relevant partner to assist with an appropriate
resolution, subject to verification.
To help us process your request efficiently, please provide:
● Order ID
● Clear photographs of the product and packaging
● An unboxing video, where applicable
● A brief description of the issue
These materials help our team verify and resolve your request quickly.
Yes. A processing fee may apply for size exchange requests, in addition to any price difference
between the originally purchased product and the requested size or item.
Our team will inform you of the applicable charges before confirming the exchange request.
Shipping charges are non-refundable, as they represent third-party logistics costs incurred for
delivery.
In rare cases, inventory discrepancies or supplier issues may occur after order placement.
If a product becomes unavailable, our team will contact you to offer one of the following options:
● A replacement product
● A restocking option
● A full refund
Delivery delays may occasionally occur due to circumstances beyond our control, including weather disruptions, courier issues, regulatory restrictions, or other logistical factors.
While we will make reasonable efforts to assist and coordinate with courier partners, delivery timelines may be affected by such external factors.
Yes. Product pages include detailed size information wherever available.
Our styling and concierge team is also available to assist with size guidance based on brand-specific fit standards. If you are unsure about sizing, we recommend connecting with one of our stylists to help you make a well-informed decision.
Once your order is shipped, you will receive tracking details via email, SMS, and/or WhatsApp.
Where applicable, tracking information may also be accessed through your TDH account.
Yes. TDH offers personalized styling, curated recommendations, and sourcing assistance through its Concierge services for select clients.
“Shop & Stay” and “Shop & Dine” are curated lifestyle experiences offered by TDH in collaboration
with hospitality and lifestyle partners.
These experiences combine luxury fashion access with bespoke stays, dining experiences, and
personalized services for premium clients.
You can reach our support team via email, WhatsApp, or through the contact form on our website.
Our team typically responds within 24 working hours.
Yes. All prices displayed on the website are inclusive of applicable taxes and duties, unless explicitly stated otherwise at checkout.
Yes. Customers may submit a sourcing request for specific items not currently listed.
TDH will attempt to source the requested item through its international partner network, subject to availability and authentication.
If your preferred size is not listed, you may contact our team to check availability.
Additional sizes may be sourced depending on partner availability and brand constraints.
TDH processes and protects personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.
Personal information collected during transactions is used only for order processing, customer
support, and service improvement, and is handled with appropriate security safeguards.
