Refund and Exchange

This Refund & Exchange Policy (“Policy”) will be effective from 1st March 2026 (“Effective Date”). 

This Refund & Exchange Policy (“Policy”) is issued by HYPE APPAREL VENTURES (OPC) PRIVATE LIMITED, a company incorporated under the laws of India and having its registered office at A-13, Wazipur Industrial Area, North West Delhi- 110052, which owns and operates the website www.thedesignerhype.com and its relevant mobile application (“The Designer Hype” or “Company”). 

The Designer Hype is a curated marketplace that connects customers with premium fashion and lifestyle products from trusted third-party sellers. While we do not manufacture or directly sell the products listed on our platform, we are committed to ensuring a smooth and satisfactory post-purchase experience for all our customers. This policy outlines the conditions under which refunds or exchanges may be requested, the timelines involved, and the documentation required to initiate such claims. 

By placing an order through www.thedesignerhype.com, customers agree to the terms detailed in this Refund and Exchange Policy. As an intermediary, our role is to facilitate communication and resolution between the buyer and the seller in cases of eligible claims involving product damage, defects, or incorrect items. All refund and exchange requests are handled in accordance with Indian consumer protection laws and in alignment with our commitment to fairness, clarity, and prompt support. 

WHEREAS 

1. The Designer Hype (the “Company”) recognizes the significance of customer satisfaction and consumer protection and is dedicated to upholding legal compliance, accountability, and ethical practices in all post-sale procedures. 
2. The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 mandate obligations on sellers to ensure fair and time-bound redressal of consumer grievances. 
3. This Policy sets forth the conditions, procedures, and limitations governing exchange requests and refunds issued to customers. 
4. The Policy applies to all purchases made through the official website or authorized platforms and defines the responsibilities of both the Company and its customers regarding exchanges, returns, and redressal processes. 
   

NOW THEREFORE, The Designer Hype hereby adopts this Refund & Exchange Policy to ensure a fair, lawful, and efficient experience for all customers seeking resolution with respect to post-purchase concerns, and to reinforce its ongoing commitment to ethical commerce, customer trust, and legal compliance. 

1. DEFINITIONS AND INTERPREATION 

1.1. Definitions: In this Policy (including the recitals above hereto), except where the context 

otherwise requires, the following words and expressions shall bear the meaning assigned to them below: 

1. a) “Act” shall mean the Consumer Protection Act, 2019 and applicable rules. 
2. b) “Customer” – Any individual/entity placing an order on the official website or authorized channels. 
3. c) “Exchange” – Replacement for a different size or issuance of refund, subject to inspection and eligibility. 
4. d) “Return Request” – A formal request initiated within the timeline set in this Policy. e) “Reverse Shipping” – Return of the product by the customer at their own cost. 
5. f) “Eligible Product” – Unused, unwashed, undamaged product with original tags and packaging intact. 
6. g) “Non-Returnable Product” – Items excluded from exchange, including those notified as final sale, customized, or hygiene-sensitive. 
7. h) “GRO” – Grievance Redressal Officer, appointed under applicable rules. 
8. i) “Products” – Apparel, cultural merchandise, or any other items listed on the official website of the Designer Hype. 

1.2. Interpretation 

1. a) In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meaning assigned to them. 
2. b) Section headings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy. 
3. c) References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy. 
4. d) Where a word or phrase is defined, other parts of speech and grammatical forms and the cognate variations of that word or phrase will have corresponding meanings. 
5. e) Words denoting singular shall include the plural and vice versa, and words denoting any gender shall include all genders unless the context otherwise requires. 
6. f) The terms “hereof”, “herein”, “hereto” and derivative or similar words refer to this entire Policy or specified Sections of this Policy, as the case may be. 
7. g) All references to this Policy shall include any amendments or updates to this Policy, as approved by the Compliance Officer or the designated authority from time to time.

2. PURPOSE 
3. a) The purpose of this Refund & Exchange Policy is to establish a transparent, fair, and legally compliant framework for addressing post-sale consumer concerns related to product exchanges and non-cash refunds. This Policy is designed to ensure that customers of The Designer Hype (“Company”) are fully informed of their rights and responsibilities in the event they are dissatisfied with a delivered product due to size mismatch, receipt of a damaged item, or other legitimate concerns qualifying for exchange. The Policy is further aimed at aligning the Designer Hype’s return and exchange practices with applicable Indian consumer protection laws, particularly the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which mandate clarity, fairness, and responsiveness in e-commerce operations. 
   
   
4. b) This Policy also reinforces the Designer Hype’s commitment to customer satisfaction while safeguarding its commercial interests through reasonable limitations on refunds and shipping responsibilities. The Company follows a non-cash refund model, wherein eligible returns result in the issuance of a refund equivalent to the value of the returned product, rather than a direct monetary refund. Additionally, this Policy outlines the role of the customer in facilitating the return process, including the responsibility for reverse shipping, and prescribes the timeline, condition, and procedural requirements for initiating a valid exchange. Through this Policy, the Designer Hype seeks to maintain a consistent and principled approach to after-sale engagement with its customers. 
   
   
5. c) In the event of any inconsistency between this Policy and other internal or external policies of the Company, the provisions of this Policy shall prevail to the extent of such inconsistency in matters concerning refund & exchange mechanisms. 
   
   
6. SCOPE OF THE ELIGIBILITY FOR EXCHANGE 
7. a) The Designer Hype recognizes that customers may occasionally require an exchange due to reasons such as size issues, receipt of a damaged product, or other legitimate concerns. To maintain fairness, transparency, and compliance with applicable consumer protection laws, the following conditions and procedures govern the eligibility for exchange: 
8. Size Issues: If the product delivered does not fit, customers may request an exchange for a different size, subject to availability. 
9. Receipt of Damaged or Defective Product: If a product is received in a damaged or defective condition, customers are eligible to request an exchange, provided the damage is reported in accordance with the timelines and procedures outlined herein. 

iii. Incorrect Product Delivered: If the product received does not match the order placed (e.g., wrong item or colour), customers may initiate an exchange as per this Policy. 

1. b) To qualify for an exchange, the product must satisfy all of the following conditions: i. The product must be unused, and free from stains, or any visible signs of tampering. ii. The product must be returned in secure, tamper-proof packaging to prevent any damage during transit. 

iii. Customers must initiate an exchange request within Seventy-two hours of receiving the product. 

1. Customers are required to provide clear evidence of the product’s condition, including video of the product packaging and invoice, at the time of initiating the exchange request. 

4. NON-ELIGIBILITY FOR EXCHANGE 
5. a) The Designer Hype is committed to maintaining the highest standards of quality, hygiene, and customer satisfaction across all product categories. However, in order to ensure operational efficiency, fairness, and compliance with applicable laws, certain circumstances and product conditions will render items ineligible for exchange. Customers are advised to thoroughly review the exclusions listed below before initiating any exchange request. 
6. b) An exchange request shall not be permitted and will be summarily rejected under the following conditions: 
7. Any product that exhibits visible signs of use, wear, application, or tampering including stains, shall be automatically disqualified from exchange. 
8. Products must be returned in their original, unused, and unwashed state to qualify for exchange. 

iii. Products returned without the invoice/order confirmation accompanying the original purchase shall be deemed non-exchangeable. The presence of all original components is mandatory for processing any exchange request. 

1. c) Exchange requests that are not raised within the stipulated timeline as specified in this Policy, or where the approved product is not dispatched to The Designer Hype within the prescribed period, will be considered invalid. Requests initiated after the permitted window or delays in return shipment will result in automatic rejection of the exchange. 
2. d) Products that are damaged due to improper handling, cutting, staining, exposure to chemicals, or any other form of damage attributable to the customer will not be accepted for exchange. The Company reserves the right to determine, at its sole discretion, whether the damage is customer-induced. 

5. WRONG PRODUCT DELIVERED 
6. a) The Designer Hype is committed to ensuring the accuracy and integrity of every order dispatched. In the unlikely event that a customer receives an incorrect product, the following procedure and conditions shall apply to facilitate prompt redressal. 
7. b) Customers must notify The Designer Hype of any instance of a wrong item delivered within twenty-four hours of receipt of the order. The notification must be sent via email to the official customer support address as listed on The Designer Hype website. Requests received after this stipulated period shall not be entertained, and the Company shall not be liable for any claims arising thereafter. 
8. c) To substantiate the claim, the customer is required to provide clear photographic evidence of the product received, along with a video of the original invoice and packaging. The photographs must clearly display the product, its tags, and any distinguishing features that indicate the error. Failure to provide adequate proof may result in the rejection of the exchange or redressal request at the sole discretion of the Company. 
9. d) In cases where reverse shipping is arranged, the customer must ensure the product is securely packaged and handed over to the designated courier as instructed by the Company. 
10. e) This clause applies strictly to cases where the product delivered does not match the order placed by the customer in terms of item, size, colour, or style. Claims pertaining to minor variations in colour due to digital display differences, or dissatisfaction with product features not expressly misrepresented, shall not qualify under this Clause. 

6. EXCHANGE FEE AND PRICE DIFFERENCE 
7. A non-refundable exchange processing fee of ₹1000 shall be applicable for all size exchange requests, payable by the Customer at the time of initiating the exchange. In addition, the Customer shall bear any price difference, if applicable, between the originally purchased product and the newly requested size or item. Such price difference will be communicated prior to confirmation of the exchange. The exchange request shall be processed only upon successful payment of the exchange fee and any applicable price difference. 

7. STEP-BY-STEP EXCHANGE PROCEDURE 

8. OBLIGATIONS OF THE CUSTOMER 
   
   
9. a) In order to initiate and complete a valid exchange request under this Policy, the Customer must comply with the following obligations, which are mandatory and non-negotiable. These obligations ensure that the Designer Hype can process returns and exchanges efficiently while maintaining quality, hygiene, and logistical integrity. 
10. b) The Customer shall ensure that any product being returned to the Designer Hype for the purpose of exchange is: 
11. In unused condition, 
12. Free from stains, damage, or any signs of wear or tampering 

iii. Accompanied by all original tags, 

1. Returned in secure packaging to prevent any damage during transit. 
2. c) Reverse Shipping Responsibility 
3. The Customer is solely and entirely responsible for arranging and bearing the cost of return shipping of the product to the Designer Hype designated address. 
4. The Designer Hype does not provide reverse pickup services. The Customer must use a reliable courier service and is required to share the valid tracking ID and shipping partner details with the Designer Hype support team upon dispatch. 

iii. The Company shall not be responsible for products lost, delayed, or damaged during return transit arranged by the Customer. 

1. d) Proof of Condition and Unboxing Video 
2. To substantiate claims of product damage, or incorrect delivery, the Designer Hype, at its discretion, request the Customer to provide an unboxing video clearly showing the package being opened from a sealed state, with the product, invoice, and tags visibly identifiable. 
3. e) Non-Refund ability of Shipping Charge 
4. The Customer acknowledges and agrees that original shipping charges paid at the time of purchase are non-refundable. These charges are incurred towards third-party logistics services and are not eligible for credit note issuance or reimbursement, regardless of the reason for exchange. 
5. Any reverse shipping cost or incidental charges incurred by the Customer during the return process shall not be compensated or refunded by the Designer Hype. 

9. REFUND AND EXCHANGE LIMITATIONS 
10. The Designer Hype adopts a transparent exchange model in which refunds are not issued in cash and only in the original mode of payment or store credit. The Company’s operational framework, logistics cost structure, and customer policies are designed around efficiency, clarity, and legal compliance. This Clause sets forth the limitations applicable to all refund and exchange transactions initiated under this Policy. 
11. Under no circumstances shall the Designer Hype provide refunds in the form of cash, digital wallet credit, card reversal and only through NEFT or original payment method. 
12. Exclusion of Shipping Costs 
13. The Customer acknowledges and agrees that all shipping charges paid at the time of the original order are strictly non-refundable, irrespective of whether the exchange was requested due to size, dissatisfaction, or defect. 
14. Shipping fees represent the cost of third-party logistics services and shall not be included in the value of any refund issued as a result of an exchange. 

iii. Any reverse shipping cost or incidental charges incurred by the Customer during the return process shall not be compensated or refunded by The Designer Hype. 

1. The Designer Hype expressly reserves the right to deny or reject any exchange request if the returned product: Fails to meet the eligibility criteria laid out under Clause 3 (Scope of Eligibility for Exchange) or violates Clause 4 (Non-Eligibility for Exchange); 
2. Is found to be used or damaged; 
3. Is returned without original tags, packaging, or invoice; 

iii. Is received after the prescribed timelines for initiating and dispatching returns; or iv. Is otherwise non-compliant with any provision of this Policy. 

1. In such cases, the product shall be returned to the Customer at their own cost. 

10. PROCESSING TIMELINES 
11. a) The Designer Hype is committed to providing a transparent and efficient exchange process for all eligible product returns. The following timelines outline the standard processing durations for each stage of the exchange procedure. These timelines are indicative and may be subject to reasonable extensions in the event of unforeseen circumstances, public holidays, or force majeure
12. b) Order Processing: All new orders placed on the official Designer Hype’s website or authorized platforms are processed and dispatched within 24-48 hours from the time of order confirmation, excluding weekends and public holidays.
13. c) Inspection of Returned Products: Upon receipt of the returned product at the designated The Designer Hype’s address, the Company will conduct a thorough inspection to verify compliance with all eligibility criteria. The inspection process shall be completed within a maximum of two business days from the date of receipt of the returned product.
14. d) Refund Processing: Upon successful completion of the inspection and approval of the returned product, the Designer Hype shall issue a refund equivalent to the value of the returned product (excluding shipping charges). The refund will be delivered to the customer’s original payment within three business days following the completion of the inspection process.
15. e) Overall Exchange Timeline: The Designer Hype endeavours to complete the entire exchange process, from initiation to issuance of the refund, within a period of seven (7) to ten (10) working days, provided that all steps are completed promptly by the customer and there are no unforeseen

11. GRIEVANCE REDRESSAL MECHANISM 
12. a) In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Designer Hype is committed to providing a transparent, fair, and timely mechanism for the redressal of customer grievances. The Company has appointed a dedicated Grievance Redressal Officer (“GRO”) to address and resolve all post-purchase concerns related to exchanges, refunds, and any other aspect of this Policy. 
13. b) Grievance Redressal Officer Details 
14. Email: support@thedesignerhype.com 
15. Office Address: A-13, Wazipur Industrial Area, North West Delhi- 110052 
16. c) Communication and Office Hours 
17. Customers may submit their grievances, complaints, or requests for redressal by sending an email to the official GRO email address provided above. 
18. The Grievance Redressal Officer is available to address queries during standard business hours, i.e., Monday to Friday, 10:00 AM to 6:00 PM (excluding public holidays). 
19. d) Acknowledgement and Resolution Timelines 
20. All grievances received by the Grievance Redressal Officer shall be acknowledged in writing (via email) within forty-eight hours of receipt. 
21. The Company endeavours to resolve all grievances within fifteen days from the date of receipt of the complaint, subject to the complexity of the issue and the completeness of information provided by the customer. 

iii. If additional information or documentation is required from the customer to process the grievance, the resolution timeline shall be calculated from the date of receipt of such complete information. 

1. e) If a customer is dissatisfied with the resolution provided by the Grievance Redressal Officer, the matter may be further escalated to the Compliance Officer or a higher authority as notified on the official The Designer Hype

12. GOVERNING LAW & JURISDICTION 
13. a) This Refund & Exchange Policy and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of India. 
14. b) The parties agree that the courts at New Delhi, India, (or such other city as may be notified as the principal place of business of the Designer Hype) shall have exclusive jurisdiction over all disputes, claims, or proceedings arising out of or relating to this Policy, the transactions contemplated herein, or any matters incidental thereto. 
15. c) Customers expressly consent to the jurisdiction of such courts and waive any objection to the laying of venue or the convenience of forum. 
16. POLICY AMENDMENT CLAUSE 
17. a) The Designer Hype reserves the right to amend, modify, or update this Refund & Exchange Policy at its sole discretion, without prior notice to customers. 
18. b) Any such amendment, modification, or update shall take effect immediately upon being posted or updated on the official The Designer Hype website, unless otherwise specified. Customers are advised to review this Policy periodically to ensure awareness of any changes. 
19. c) In the event of any material or significant changes to the Policy that may affect customer rights or obligations, the Designer Hype will endeavour to notify customers through appropriate means, including but not limited to email notifications or prominent website banners. 
20. d) Continued use of The Designer Hype website or services after the effective date of any amendments shall constitute acceptance of those changes. 

1. a) In the event of any conflict or inconsistency between this Policy and any prior versions, statements, or representations, the provisions of this Policy shall prevail to the extent of such conflict or inconsistency. 
   
   
2. CUSTOMER CONSENT CLAUSE 
3. a) By placing an order on the official The Designer Hype website or through any authorized sales channel, the Customer acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this Refund & Exchange Policy. 
4. b) The act of purchase and/or use of’ The Designer Hype products and services shall be deemed as explicit acceptance of this Policy in its entirety, including all amendments, updates, and annexures as may be published from time to time. 
5. c) If the Customer does not agree with any provision of this Policy, they are advised not to proceed with the purchase. 

NOW THEREFORE, this Refund & Exchange Policy is effective as of [1st March 2026] and shall remain in force until amended or withdrawn by the Company. It supersedes all prior customer-facing 

policies, communications, or representations, whether oral or written, concerning the subject matter addressed herein. By placing an order through The Designer Hype website or application, the customer acknowledges that they have read, understood, and agreed to abide by the terms of this Policy in its entirety.