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Terms and Conditions

TERMS & CONDITIONS 

These Terms & Conditions will be effective from 1st March 2026 (“Effective Date”) and were last updated 1st March 2026 

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PREAMBLE 

 

HYPE APPAREL VENTURES (OPC) PRIVATE LIMITED (“The Designer Hype” or “Company”) is India’s premier marketplace, committed to fostering a legally compliant, transparent, and customer-first environment in all aspects of its digital commerce and stakeholder engagement. These Terms and Conditions (“Terms”) set forth the legal agreement between you (the “User”) and The Designer Hype regarding your access to and use of our platform www.thedesignerhype.com, mobile applications, and all related services, tools, and content (collectively, the “Platform”). By using the Platform in any manner, including but not limited to visiting, browsing, or placing an order, User agrees to be bound by these Terms. 

 

At The Designer Hype, the aim is to provide every customer with a secure, transparent, and trustworthy shopping experience. The company is committed to ensuring the authenticity of every product through a thorough verification process, protecting customer rights, and building a safe and ethical community of buyers and sellers. These Terms reflect Company’s dedication to compliance, transparency, and accountability as the company continues to expand marketplace with integrity. 

 

This Policy is formulated in compliance with the Information Technology Act, 2000 and the rules framed thereunder (such as the Information Technology [Intermediary Guidelines and Digital Media Ethics Code] Rules, 2021), the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, along with other applicable rules and regulations. These Terms are also framed keeping in mind global standards for e-commerce ethics and user data protection. 

 

Violation of these Terms, shall constitute a material breach of this agreement. The Designer Hype reserves the right to take appropriate legal action, including but not limited to suspension or termination of user accounts, cancellation of orders, forfeiture of applicable refunds, and initiation of civil or criminal proceedings under relevant laws. 

 

WHEREAS 

  1. The Designer Hype is a consumer-facing fashion and lifestyle platform/marketplace operating in the Indian e-commerce ecosystem, committed to the highest standards of consumer protection, data privacy, and responsible conduct; 
  2. Applicable laws in India, including the Consumer Protection Act, the E-Commerce Rules, and the Digital Personal Data Protection Act, mandate fair disclosures, complaint redressal, and contractual transparency in all online commercial transactions; 
  3. The User intends to access, browse, interact with, and/or make purchases through the said platform and acknowledges that such use shall be governed by a set of binding legal obligations.

     

  4. The Company recognizes the importance of safeguarding consumer rights, protecting digital infrastructure, and enforcing user accountability in accordance with legal and commercial norms; 
  5. This document sets out the unified and binding Terms that govern the conduct, rights, and obligations of Users when engaging with the Website, its features, services, and related communications; 
  6. The Designer Hype is committed to providing a secure, transparent, and law-compliant environment for its users, and has formulated these Terms and Conditions in accordance with applicable Indian laws, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other allied regulations.

     

NOW, THEREFORE, by accessing or using The Designer Hype Platform, the User agrees to be legally bound by these Terms and Conditions and to comply with all applicable laws and policies herein stated. 

 

  1. DEFINITIONS AND INTERPRETATION 

1.1. Definitions: In this Policy (including the recitals above hereto), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below throughout this agreement 

  1. a) “Applicable Laws” means all relevant laws, statutes, rules, regulations, ordinances, notifications, circulars, guidelines, and directives issued by competent authorities in India. This includes but is not limited to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 as amended from time to time. 
  2. b) “Account” shall mean the registered digital profile of the User on the Website, which may store contact information, past orders, saved addresses, and communication preferences. 
  3. c) “Business Day” means any day other than a Saturday, Sunday, or public holiday on which commercial banks are open for business in New Delhi 
  4. d) “Company” refers to The Designer Hype, a business entity operating the online Platform, including its directors, employees, licensors, agents, and affiliates. 
  5. e) “Courier Partner(s)” refers to third-party logistics service providers engaged by the Company or Sellers to carry out shipping and delivery functions. 
  6. f) “Cancellation” refers to the act of the User or the Company terminating an order, either partially or fully, before the product has been dispatched. Cancellations may be subject to specific conditions, time limits, and deductions as per Cancellation Policy (Clause 13). 
  7. g) “Force Majeure” shall mean any event beyond the reasonable control of the Company, including but not limited to acts of God, war, fire, natural disasters, pandemics, cyberattacks, 

government restrictions, strikes, or service disruptions, which prevent or delay performance of obligations under these Terms. 

 

  1. h) “Grievance Officer” shall mean the person appointed by the Company pursuant to Rule 5 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 11 of the Digital Personal Data Protection Act, 2023, to handle user complaints and coordinate dispute resolution under the Privacy Policy or platform concerns. 
  2. i) “Misuse” shall mean any activity by the User that violates the Acceptable Use Policy, including hacking, impersonation, content scraping, spam, infringement of intellectual property, or any other prohibited conduct. 
  3. j) “Order” means a request placed by the User on the Platform to purchase one or more Products, which is subject to confirmation, availability, and acceptance by the Company or Seller. 
  4. k) “Platform” refers to the platform www.thedesignerhype.com, including all subdomains, digital interfaces, mobile applications, and any features, content, tools, or services made available by the Company. 
  5. l) “Policy” or “Policies” refers to all policies published by The Designer Hype, including but not limited to the Refund & Exchange Policy, Shipment Policy, Privacy Policy and any other rules and guidelines framed by the Company and updated from time to time. 
  6. m) “Products” or “Goods” shall mean luxury like-unused goods, or other items listed for sale on the Platform by the Company or third-party Sellers. 
  7. n) “Return” refers to the process by which a User requests to send back a delivered product due to defects, damage, incorrect item, or any other valid reason accepted under the Company’s Return Policy. Returns are subject to eligibility criteria, including timeframes and product condition requirements. 
  8. o) “Refund” means the reimbursement of the paid amount by the Company to the User for a returned, cancelled, or undelivered product, subject to applicable deductions such as shipping fees or transaction charges. Refunds are processed to the original method of payment or as otherwise specified in the Refund Policy. 
  9. p) “Replacement” refers to the provision of an identical or similar product to the User in exchange for a returned product that was damaged, defective, or materially different from what was ordered, subject to inventory availability and eligibility under the Replacement Policy. 
  10. q) “Seller” or “Third-Party Seller” refers to any independent vendor, merchant, or business entity that lists, displays, or sells Products on the Platform and is solely responsible for the quality, description, pricing, and fulfilment of such Products. 
  11. r) “Service(s)” means all services provided by the Company through the Platform, including listing, ordering, authentication, packaging, shipping, customer support, and transaction facilitation.

     

  12. s) “Terms” or “Terms & Conditions” refers to this agreement, including all schedules, annexures, and incorporated policies as updated from time to time. 
  13. t) “Third-Party Logistics Provider” or “Shipping Partner” shall mean any independent delivery aggregator or courier service, engaged by the Company for the shipment, transit, and delivery of Products. 
  14. u) “Territory” shall mean the Republic Of India. 
  15. v) “User” or “Customer” shall mean any individual or legal entity who accesses the Website, creates an account, places an order, subscribes to notifications, interacts with support, or otherwise uses any part of the Website or services offered by the Company. 
  16. w) “Website” shall mean the Company’s digital platform located at thedesignerhype.com, including all subdomains, mobile versions, applications, and interfaces owned or operated by the Company. 
  17. x) “Working Hours” refers to the official operating hours of the Company’s customer support team, typically Monday to Friday. 
  18. y) “The Designer Hype Team” shall include all full-time, part-time, temporary, probationary, contractual employees, interns, consultants, and authorized third-party service providers acting under the Company’s direction.

     

1.2. Interpretation 

The following rules of interpretation shall apply to these Terms & Conditions unless the context requires otherwise: 

  1. a) In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meaning assigned to them. 
  2. b) Section headings and subheadings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy. 
  3. c) References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy. 
  4. d) Where a word or phrase is defined, other parts of speech and grammatical forms and the cognate variations of that word or phrase will have corresponding meanings. 
  5. e) Words importing the singular shall include the plural and vice versa; words denoting one gender shall include all genders; and words denoting natural persons shall include legal persons, entities, and vice versa. 
  6. f) The terms “hereof”, “herein”, “hereto” and derivative or similar words refer to this entire Policy or specified Sections of this Policy, as the case may be. 
  1. g) The terms “including”, “includes”, “such as”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the scope of the preceding words. 
  2. h) A reference to a clause, sub-clause, schedule, or annexure is a reference to a clause, sub-clause, schedule, or annexure of these Terms, unless stated otherwise. 
  3. i) A reference to any law, statute, enactment, or regulation shall include all amendments, modifications, re-enactments, or replacements thereof, whether before or after the date of these Terms. 
  4. j) References to “writing” or “written communication” include emails and electronic messages sent via the Platform or to the official email addresses provided by either party. 
  5. k) Any obligation not to do something includes an obligation not to permit or cause that thing to be done.

     

  6. PURPOSE 
  7. a) The purpose of these Terms and Conditions is to define and regulate the legal relationship between HYPE APPAREL VENTURES (OPC) PRIVATE LIMITED (“The Designer Hype” or “Company”) and the users of its Website, including customers, browsers, account holders, and any other parties interacting with the Company’s digital platform. These Terms aim to ensure transparency, contractual certainty, and lawful conduct in all aspects of digital engagement, including browsing, ordering, payments, returns, communications, and the use of intellectual property. 
  8. b) These Terms set forth the rights, responsibilities, and obligations of both the User and the Company with respect to the listing, sale, purchase, payment, shipping, cancellation, returns, and overall use of the products and services offered through the Platform. They are intended to ensure transparency, protect User interests, promote fair trade practices, and outline the procedures for handling disputes, refunds, and liability. 
  9. c) This document serves as a binding agreement that sets out the obligations, rights, and remedies available to both Users and the Company. It reflects the Company’s commitment to operating in accordance with prevailing Indian laws including, but not limited to, the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Information Technology Act, 2000; the Digital Personal Data Protection Act, 2023; and the Consumer Protection (E-Commerce) Rules, 2020. These Terms also ensure alignment with the internal policies of the Company, including its Privacy Policy, Refund & Exchange Policy, and Shipping Policy, which are incorporated herein by reference. 
  10. d) In the event of any inconsistency between these Terms and any other internal policies, statements, or communications of the Company, the provisions of these Terms shall prevail to the extent of such inconsistency in matters relating to the access, use, or operation of the Website, user conduct, product transactions, digital services, and related legal disclaimers. However, in respect of domain-specific issues—such as privacy, refunds, shipping, or data security—the respective standalone policies (e.g., Privacy Policy, Refund & Exchange Policy, or Shipping Policy) shall apply and override these Terms solely to the extent of such inconsistency. 
  1. USER ELIGIBILITY 
  2. a) Use of the Designer Hype Platform is permitted only to individuals who are 18 years of age or older and are legally competent to enter into a binding contract. By accessing or using the platform, the User represents and warrants that they meet this eligibility requirement. 
  3. b) Minors may use the platform only under the supervision and guidance of a parent or legal guardian who agrees to be bound by these Terms and assumes responsibility for the minor’s actions. The Designer Hype reserves the right to refuse access, suspend, or terminate accounts if it has reasonable grounds to believe that a User does not meet the eligibility criteria, has provided false information, or is engaging in activities that violate these Terms or applicable laws. 
  4. c) The platform is currently intended for use within India. Any access or use from jurisdictions where such services are restricted or prohibited by law is the sole responsibility of the User, and The Designer Hype shall not be held liable for any consequences arising therefrom. 
  5. d) The Designer Hype does not collect or store any personal data from Users, except for the limited information necessary to process transactions, verify orders, and ensure compliance with applicable legal requirements. All such data, if collected, is handled in accordance with its Privacy Policy – The Designer Hype (Privacy Policy).

     

  6. ACCOUNT CREATION & SECURITY 
  7. e) To access certain features of The Designer Hype platform, including placing orders, tracking shipments, and managing preferences, Users may be required to create an account by providing accurate and complete information, including their name, contact details, and shipping address. By registering, the User agrees to maintain the accuracy of such information and update it as needed to ensure it remains current and true. 
  8. f) The User is solely responsible for maintaining the confidentiality of their login credentials, including their username and password, and for all activities that occur under their account. The Designer Hype shall not be liable for any loss or damage arising from unauthorized access to a User’s account due to the User’s failure to secure their credentials. 
  9. g) Users agree to immediately notify The Designer Hype at support@thedesignerhype.com in the event of any unauthorized use of their account or any other breach of security. The Designer Hype reserves the right to suspend or terminate any account suspected of misuse, impersonation, fraudulent activity, or violation of these Terms. 
  10. h) Creating multiple accounts without authorization, sharing login details with others, or using another person’s credentials is strictly prohibited and may lead to account suspension or legal action as deemed appropriate.

     

  11. THIRD PARTY SELLER/MARKETPLACE DISCLAIMER

     

  12. a) The Designer Hype is a curated marketplace platform that facilitates the listing, display, and resale of luxurious, authentic and premium lifestyle products. While The Designer Hype strives to ensure a high standard of authenticity, quality, and reliability, it does not manufacture, own, or directly sell most of the products displayed on the Platform. 
  13. b) Each product listed on the platform may be sold by an independent third-party seller. The Designer Hype acts only as an intermediary and aggregator, enabling transactions between Users and sellers in accordance with the provisions of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. Therefore, The Designer Hype shall not be held liable for any representations, warranties, delivery obligations, or product liabilities arising directly from third-party sellers. 
  14. c) The responsibility for authenticity, condition, accurate description, pricing, and fulfilment of the product lies solely with the respective seller, unless specifically stated otherwise. Users are advised to carefully review product information and seller policies before making a purchase. 
  15. d) By using the platform, the User acknowledges and agrees to this marketplace model and releases The Designer Hype from any direct liability relating to the conduct or products of third-party sellers, except as provided under applicable laws.
     
  16. WEBSITE USE RESTRICTIONS (ACCEPTABLE USE POLICY)

     

  17. DEFINITION AND SCOPE: BY ACCESSING OR USING THE WEBSITE, THE USER AGREES TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS AND TO USE THE PLATFORM ONLY FOR LAWFUL AND PERMITTED PURPOSES. THE FOLLOWING RESTRICTIONS CONSTITUTE THE ACCEPTABLE USE POLICY APPLICABLE TO ALL USERS OF THE WEBSITE.

     

  18. Prohibited Activities: Users shall not, directly or indirectly: 

(i) Access or use the Website in any manner that violates applicable Indian laws, including but not limited to the Information Technology Act, 2000, and the Consumer Protection Act, 2019; 

(ii) Upload, post, transmit, or otherwise make available any content that is obscene, pornographic, defamatory, abusive, harassing, threatening, hateful, inflammatory, discriminatory, or otherwise illegal or objectionable; 

(iii) Infringe upon or misappropriate any third-party intellectual property rights, including copyright, trademark, or design rights; 

(iv) Attempt to gain unauthorized access to the Website, servers, networks, data, or systems connected thereto; 

(v) Engage in data scraping, screen scraping, crawling, spidering, or use of any automated system to extract data from the Website without prior written consent; 

(vi) Interfere with or disrupt the operation, functionality, or security of the Website, including by uploading or distributing any virus, malware, spyware, trojan, or any other harmful or malicious code; 

(vii) Create multiple accounts for fraudulent purposes, including to abuse discount offers, promotions, or refer-and-earn campaigns; 

(viii) Use any device, software, or routine to bypass Website security features or interfere with its proper functioning; 

(ix) Misrepresent identity or impersonate any individual or entity, including employees or representatives of the Company; 

(x) Post fake reviews, falsify transaction data, or manipulate any feedback, rating, or testimonial mechanisms on the Website; 

(xi) Host, display, upload, modify, publish, transmit, update, or share any information that violates the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. 

 

  1. Company Rights on Violation: The Company reserves the right, at its sole discretion and without prior notice, to: 

(i) Restrict, suspend, or terminate access to the Website or the User’s Account; (ii) Remove any unlawful or prohibited content uploaded by the User; 

(iii) Initiate civil or criminal proceedings against the User under applicable laws; (iv) Report the violation to the appropriate government or enforcement authorities; (v) Retain and disclose any information deemed necessary to comply with legal obligations or protect the Company’s rights, property, and safety. 

 

  1. USER ACKNOWLEDGEMENT: BY CONTINUING TO USE THE WEBSITE, THE USER EXPRESSLY ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ABIDE BY THIS ACCEPTABLE USE POLICY. VIOLATIONS OF THIS CLAUSE MAY RESULT IN LEGAL ACTION, INCLUDING INDEMNITY CLAIMS, DEACTIVATION OF THE USER’S ACCOUNT, OR PERMANENT BAN FROM THE PLATFORM.

     

  2. PRODUCT INFORMATION & AVAILABILITY 
  3. a) The Designer Hype strives to provide accurate, up-to-date, and detailed information regarding all products listed on its platform, including but not limited to product names, brand details, sizes, colors, prices, and descriptions. While the Company makes every effort to ensure the accuracy of such information, the Company does not warrant that the content on the Platform is always complete, reliable, current, or error-free. 
  4. b) Product images are for reference only and may differ slightly in appearance, color, or texture due to lighting, screen settings, or manufacturer variations. In cases where products are sourced from third-party sellers or global marketplaces, actual packaging or labelling may also vary. 
  5. c) All products displayed on the platform are subject to availability. The Designer Hype does not guarantee the continued availability of any product and reserves the right to limit the quantity of items available for purchase, discontinue or modify listings at any time without prior notice, or cancel an order in case of unavailability or stock issues. 
  1. d) In the event a product becomes unavailable after an order has been placed, The Designer Hype will notify the User and issue a full refund or offer an alternative solution, at its sole discretion. Listing a product on the Platform does not constitute a binding offer and does not obligate The Designer Hype to fulfil any order unless it has been confirmed and processed in accordance with these Terms.

     

  2. PRICING & PAYMENTS 
  3. a) Price Listings: All prices displayed on the Designer Hype platform are listed in Indian Rupees (INR) unless otherwise stated and are inclusive of applicable GST and standard packaging charges. Prices may vary depending on the seller, product rarity, size availability, and are subject to change at any time without prior notice. The price applicable at the time of placing the order and as confirmed in the order summary shall be final. 
  4. b) Modes of Payment: The Designer Hype accepts various modes of payment including credit/debit cards, UPI, net banking, digital wallets, EMI and other payment gateways as may be enabled from time to time. All payments must be completed at the time of order placement. For high-value transactions, additional verification or approval may be required, and The Designer Hype reserves the right to delay or cancel such orders pending confirmation. 
  5. c) Pricing errors: In the event of pricing errors, whether due to technical glitches, system issues, or seller discrepancies, The Designer Hype reserves the right to cancel the order even after confirmation as per Cancellation policy (Clause [13]) and will issue a full refund to the User using the original method of payment. 
  6. d) Secured Payment Gateways: The Designer Hype uses secure, PCI-DSS-compliant payment gateways as per its Privacy Policy- The Designer Hype (Privacy Policy). While all reasonable measures are taken to protect payment data, The Designer Hype shall not be held liable for any unauthorized transactions or data breaches occurring due to circumstances beyond its control, including issues with third-party payment service providers. 
  7. e) Shipping Charges: All orders placed on the Website are subject to shipping charges as determined by the delivery location, product weight, and applicable shipping category. The applicable shipping charge, if any, will be clearly displayed at checkout prior to final payment. 
  8. f) Domestic and international shipping charges, including eligibility thresholds for free shipping and the Company’s policies on non-refundable shipping fees, are governed by the Company’s Shipping Policy. 
  9. g) Users are advised to refer to the Shipping Policy for full details regarding:

     

(i) Standard and express shipping categories 

(ii) International delivery zones and costs 

(iii) Shipping timelines 

(iv) Return shipping responsibilities 

(v) RTO (Return to Origin) handling and re-dispatch charges 

(vi) Force majeure impact on delivery obligations 

  1. h) The Company reserves the right to revise shipping charges at its sole discretion. However, such revisions shall not apply to orders already confirmed and paid for.

     

  2. ORDER ACCEPTANCE & CONFIRMATION 
  3. Placing an order on The Designer Hype Platform constitutes an offer by the User to purchase the selected product(s) in accordance with these Terms and Conditions. However, such placement of order does not imply automatic acceptance by the Designer Hype. All orders are subject to verification, product availability, payment confirmation, and final acceptance by The Designer Hype or its seller partners. 
  4. Upon successful placement of the order, the User will receive an order confirmation via SMS and/or email. This communication only confirms receipt of the order and does not guarantee dispatch or delivery. 
  5. The Designer Hype reserves the right to accept or reject any order, in whole or in part, at its sole discretion, for reasons including but not limited to stock unavailability, pricing errors, payment failure, or suspected fraudulent activity. The User’s order will be deemed accepted only upon dispatch of the product(s), at which point a shipping confirmation will be issued.

     

  6. ORDER CANCELLATION RIGHTS 
  7. a) Cancellation by Customer: 

(i) Customers may cancel their order prior to the order being marked as “processed” by the Company’s fulfilment team. Once an order enters the processing stage, it becomes non-cancellable due to irreversible packaging, inventory commitment, and logistics initiation workflows. 

(ii) To request a cancellation, the Customer must contact the Company’s support team immediately at [support@thedesignerhype.com], citing the order number and reason for cancellation. Cancellation requests made post-processing, or after shipment has been initiated, shall not be entertained under any circumstances. 

(iii) Pre-orders are non-cancellable except in scenarios explicitly outlined in the Shipping Policy or if the Company is unable to fulfill the order within the communicated timeframe. For more details on pre-order cancellation and refund scenarios, please refer to the Shipping Policy and Refund & Exchange Policy, which are incorporated by reference. 

  1. b) In all such cases, the Company shall notify the User by email and initiate a full refund, except for the shipping charges, to the original method of payment within [5] to [7] business days, as governed by the Refund & Exchange Policy.

     

  2. c) The Company shall not be held liable for any losses or inconvenience caused due to cancellation arising from circumstances beyond its reasonable control, including inventory constraints, technical failures, or regulatory restrictions.

     

  3. SHIPPING & DELIVERY 
  4. a) The Designer Hype offers shipment and delivery services for all products sold on its Platform, in accordance with the terms outlined in it’s the Designer Hype (Shipment Policy). By placing an order, Users acknowledge and agree to the shipping terms stated therein and as supplemented by the provisions of this clause. 
  5. b) The company provides worldwide shipping for all apparel and sneakers. Domestic orders are typically dispatched within 7–12 days from company’s warehouse in New Delhi, or through its trusted seller partners. 
  6. c) Once an order is placed, the User will receive a confirmation via email and/or SMS. Upon dispatch, a tracking number is shared to help Users track their shipment directly through the relevant courier provider’s platform. 
  7. d) It is the User’s responsibility to provide a complete and accurate shipping address and contact information. The Designer Hype shall not be held liable for any loss, delay, or mis delivery caused due to incorrect address details. Delivery will be attempted two times; failure to accept the package on both attempts will result in the order being returned to the Designer Hype. Any additional shipping or re-delivery fees must be borne by the User, and re-dispatch will only occur after such charges are paid. 
  8. e) Delays caused by courier companies after dispatch are beyond the Designer Hype’s control. While the company will make reasonable efforts to expedite delivery, it shall not be held liable for any delays, damages, or losses occurring after the product has left its warehouse. 
  9. f) In the event of receiving a damaged package, the User must report the issue to support@thedesignerhype.com. The Designer Hype will assess the matter and provide a resolution as per its return or support policies.

     

  10. RETURN, REPLACEMENT & REFUND POLICY 

The Designer Hype is committed to customer satisfaction and adheres to a fair and transparent return and refund process in accordance with applicable laws and the Designer Hype (Refund & Exchange Policy). 

  1. Eligibility for returns: Items are returnable only if they meet one or more of the following conditions: 
  2. Received in a physically damaged condition; 
  3. Delivered with missing parts or accessories; 

iii. Product is defective and 

  1. Product is reasonably different from the description on the product detail page on The Designer Hype 
  2. Received different size of the product 
  1. To qualify for a return: 
  2. The item must be returned in its original condition, with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all original accessories. 
  3. It must be established that the product was not damaged while in your possession. iii. The product must not be different from what was originally shipped to you.

     

  4. Returns/Exchanges are not eligible in the following cases: 
  5. If the wrong size was ordered by the customer. 
  6. If the product has been tried on the feet, particularly for sneakers or footwear. iii. If a remorse decision such as change of mind, wrong color preference, or style choice is cited. 

A valid unboxing video clearly showing the defect or incorrect product—from start to finish without cuts, must be submitted to support any return, refund, or replacement request. This is mandatory for verifying the claim and coordinating with seller partners. 

 

  1. Pick Up & self-return 
  2. User’s location and the product category will determine whether the item is eligible for return pickup. 
  3. If return pickup is not available, a self-return option will be provided. The return must be shipped back to the address provided by The Designer Hype. 
  4. Refund Process: Once the returned item is received and inspected 
  5. A refund will be issued to the original payment method, in accordance with The Designer Hype (Refund & Exchange Policy). 
  6. For Pay on Delivery (COD) orders, the refund will be processed via NEFT (bank transfer) to the User’s provided bank account. 

NOTE: Refunds are exclusive of shipping charges, if applicable, and a 3% deduction will apply to account for banking and transaction fees. 

 

  1. Replacement Policy: Most products are eligible for a free replacement in the unlikely event of 

i.A damaged item 

ii.A defective product 

iii.An item materially different from what was ordered 

Replacement requests must be initiated within 72 hours from the time of delivery. The returned product must meet the same return condition requirements as stated above. 

 

  1. Order Cancellation 
  2. Orders can be cancelled by the User within 3 hours of placing the order or before the seller confirms the order—whichever is earlier. After 3 hours and/or once the seller confirms the order, cancellation will not be permitted as per Cancellation Policy. 
  3. Please note that once an offer has been accepted by a seller, it cannot be cancelled. 13. CANCELLATION POLICY 
  4. This Cancellation Policy is formulated in reference to the official the Designer Hype (Refund & Exchange Policy) available on the Designer Hype platform. An order placed with any seller on The Designer Hype Platform may be cancelled by the User via the “Track Your Order” page or by contacting support team through the WhatsApp number at +91 9211333144.. Users are permitted to cancel an order within 3 hours of placing it or before it has been confirmed by the seller, whichever occurs earlier. 
  5. If either the 3-hour window has passed or the seller has already confirmed the order, the order becomes non-cancellable. Additionally, once an offer has been accepted by a seller, cancellation is no longer permitted under any circumstance. 
  6. All eligible refunds for cancelled orders initiated before dispatch will be subject to a 3% deduction to account for banking and transaction charges. By submitting a cancellation request, the User acknowledges and agrees to this deduction. The remaining refund amount will be processed to the original payment method within a reasonable time. 
  7. The User’s receipt of an electronic or any other form of order confirmation does not signify final acceptance of the order by the Designer Hype. Acceptance occurs only when the order has been shipped, as recorded in the Designer Hype’s internal systems. Until then, the Company reserves the right to refuse or cancel the order for any reason, including but not limited to: 
  8. The Company may cancel an order under the following conditions: 
  9. The product is listed at an incorrect price or contains incorrect details due to system or typographical errors; 
  10. The product cannot be delivered due to force majeure events, including but not limited to natural disasters (earthquakes, floods, fires), pandemics, government restrictions, war, terrorism, civil unrest, strikes, or other unforeseeable disruptions; 

iii. Any other legitimate reason deemed necessary by the Designer Hype. 

  1. If the user’s order is cancelled after payment (whether or not the order was confirmed), the Designer Hype will initiate a full refund of the amount charged, except for shipping charges, to the original method of payment.

     

  2. USER CONDUCT 
  3. By accessing or using the Designer Hype Platform, the User agrees to conduct themselves in a lawful, respectful, and responsible manner at all times. The Platform is intended solely for legitimate purposes such as browsing, purchasing, or selling products, and any use that disrupts the platform’s integrity or other users’ experiences is strictly prohibited.

     

  4. The User agrees not to: 
  5. Violate any applicable laws, rules, or regulations while using the Platform; ii. Upload, post, or transmit any false, misleading, offensive, abusive, defamatory, obscene, or otherwise objectionable content; 

iii. Use another person’s account or impersonate another individual or entity; iv. Engage in fraudulent transactions, including using stolen payment credentials or placing fake orders; 

  1. Attempt to hack, disrupt, or interfere with the Platform’s functionality, servers, systems, or networks; 
  2. Harvest or collect personal information of other users without authorization; vii. List or attempt to sell counterfeit, prohibited, or unauthorized products through the Platform; 

viii.Violate any third-party intellectual property or proprietary rights. 

  1. The Designer Hype reserves the right to suspend, restrict, or permanently terminate any account found to be violating these guidelines, with or without notice. In serious cases, legal action may be initiated in accordance with applicable Indian laws. 
  2. The User also agrees to cooperate fully with any investigation conducted by the Designer Hype into violations or suspected violations of this clause.

     

  3. INTELLECTUAL PROPERTY 
  4. All content available on The Design Hype Platform, including but not limited to text, images, logos, product photographs, brand names, icons, graphics, videos, audio clips, data compilations, user interface design, software, and source code, is the exclusive property of The Designer Hype or its content suppliers, licensors, or affiliates, and is protected under applicable intellectual property laws in India , including the Copyright Act, 1957, the Trademarks Act, 1999, and other relevant legislation. 
  5. Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the platform for personal, non-commercial purposes only. No part of the Platform or its content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way without the prior written consent of The Designer Hype. 
  6. Unauthorized use, reproduction, or distribution of The Designer Hype’s intellectual property may result in civil and/or criminal proceedings under applicable laws. Users are also prohibited from using any data mining, robots, or similar data gathering or extraction tools on the Platform.

     

  7. LIMITATION OF LIABILITY 

The Designer Hype and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including delays, order issues, or third-party seller conduct. Company’s total liability, if any, will be limited to the amount paid by 

User for the product in question. All services are provided on an “as is” basis, and user use the platform at your own risk. This clause does not limit liability where prohibited by law. 

 

  1. PRIVACY POLICY & DATA USE 
  2. The Designer Hype values your privacy and ensures that your personal data is collected, used, and stored in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The Company collects only such information that is necessary to process your orders, deliver products, and provide customer support—such as your name, phone number, address, and email. Company does not collect sensitive personal data or financial details unless essential for transaction processing through secure third-party payment gateways. 
  3. The company do not sell or share your personal data with third parties for marketing purposes. Limited data may be shared with trusted partners like courier services or sellers solely for order fulfillment. All such processing is based on your explicit or deemed consent as per the DPDP Act. Users may write to the Company to request correction or deletion of their data, subject to compliance requirements.

     

  4. INDEMNITY 
  5. The User agrees to indemnify and hold harmless The Designer Hype , its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to: 
  6. Breach of these Terms & Conditions or any applicable law by the User; 
  7. Misuse of the Platform, including any fraudulent or illegal activity conducted through the User’s account; 

iii. Violation of third-party rights, including intellectual property or privacy rights. 

  1. This indemnity obligation will survive the termination or expiration of the User’s relationship with The Designer Hype and use of the Platform. 
  2. GRIEVANCE REDRESSAL MECHANISM

     

  3. In accordance with the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address user complaints relating to orders, refunds, returns, platform usage, or personal data, or any other matter. 
  4. If user has any grievances regarding content, transactions, data handling, or other issues, he/she may submit a written complaint via email with relevant details. The grievance will be acknowledged within 72 hours and resolved within the prescribed timeline under applicable law. 
  5. Users may raise complaints or concerns in writing to: 

Email: support@thedesignerhype.com 

Address: HYPE APPAREL VENTURES (OPC) PRIVATE LIMITED 

 

Grievances will be acknowledged within 48 hours and resolved within 15 working days. 

  1. For domain-specific issues, Users are encouraged to refer to the relevant policies below: (ii) Refund & Exchange Policy – for issues related to returns, exchange and refund issuance. 

(iii) Shipping Policy – for issues related to delays, RTOs, or delivery 

(iv) Privacy Policy – for issues concerning personal data, consent, or breach notification

20. MISCELLANEOUS 

  1. Dispute Resolution & Governing Law: These Terms shall be governed by the laws of India. Any disputes arising out of or in connection with the use of the Designer Hype Platform shall be subject to the exclusive jurisdiction of the courts located in New Delhi. Users agree to first attempt amicable resolution by contacting customer support before pursuing legal remedies. 
  2. Amendments To Terms: The Designer Hype reserves the right to modify, update, or revise these Terms & Conditions at any time, without prior notice. Any changes will be effective immediately upon posting on the Platform. It is the User’s responsibility to review the Terms periodically. Continued use of the Platform after any changes constitutes acceptance of the revised Terms. 
  3. Entire Agreement: These Terms & Conditions, along with the Designer Hype (Refund & Exchange Policy), the Designer Hype (Shipment Policy ), the Designer Hype (Privacy Policy) and any other policies or documents explicitly referenced herein, constitute the entire agreement between the User and the Designer Hype. They supersede all prior communications, understandings, and agreements, whether oral or written, relating to the subject matter herein. 
  4. Force Majeure: The Designer Hype shall not be held liable for any failure or delay in performance of its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of God, war, terrorism, civil unrest, government restrictions, strikes, power failures, internet outages, or disruptions in supply or logistics. In such cases, affected obligations shall be suspended for the duration of the event. 
  5. Contact And Information: For any queries, feedback, complaints, or support requests related to your orders, account, or the use of the Platform, user may reach out to company through the following channels: 
  • Email: support@thedesignerhype.com 
  1. Severability: If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remainder of the Terms. The validity and enforceability of the remaining provisions shall remain unaffected and in full force and effect. 

****** 

BY USING THE WEBSITE, PLACING AN ORDER, OR ENGAGING IN ANY TRANSACTION, THE USER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS REPRESENT A LEGALLY BINDING CONTRACT BETWEEN THE USER AND HYPE APPAREL VENTURES (OPC) PRIVATE LIMITED. 

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